But, I love live sports and find enough educational value in other programming. Sure, I could get rid of cable completely. Maybe Comcast management read that post and decided to “toughen up” the live chat team? That post is outdated, and few have had much luck with their live chat team in recent years. You will need an Xfinity ID for most services.I had written a very old post on Get Rich Slowly in the past that highlighted how to cut your Comcast bill – and gave the actual chat transcript that cut my cost by 33%. Instructions are given on /equipmentupdate. Your problem needs a replacement cable box if that is the case. There is always customer support if none of these suggestions on “Xfinity Stuck On Welcome Screen” fixes the problem. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. Fixing a Flex DeviceĪ Flex Device can be reconnected to the network through the WPS button. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. Then, connect the Ethernet cables and put in the batteries. All the lights should go off in two to three minutes.įirst, plug the modem back into power. Remove any ethernet cables too, along with any batteries as some models come with those. This can be a problem in a wireless system. In some challenging cases, you might need to reboot or reset your modem. It will start the reset process but it may take a minute to upload. Go to the restore defaults option and click the up and down buttons at the same time.Ĭlick on the arrow button to the right and then click OK. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. To use that, turn on the streaming device using the power button. There is also a default restore option if you don’t have the app. The screen will load and you can click on “system refresh” to start the reset. Pick troubleshoot and then click on continue. Get on the app, go to the overview menu, and hit the TV option at the bottom. You can restore to factory settings in a couple of different ways. It is a last-ditch effort to fix the problem. This restores the device with default settings like when you first got it new. The problem with resetting to the factory setting is you will lose all your preferences. If those didn’t work, you will need to do a factory reset. Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. Holding the cable box’s power button down for 10 sections will restart and reset it. You can use the power button, unplug it, or use the account app. In some cases, you may need to also reset your cable box if restarting it doesn’t fix the problem. You will see a welcome screen and your television will play the last channel you watched. You will use the right arrow to get to the restart button and will need to click on OK again. Use the down arrow button again to scroll to the restart button. Now, find power preferences using the down arrow button. To do that, click the remote button that says “Xfinity.” use the left and right arrow buttons to find “Settings.” Click on it. Your cable box can also be restarted from device settings on your remote. You will need to turn the power back on by pressing the power button. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. Click it and a help menu will appear on the screen. Don’t turn off your cable box or the power while it restarts. ![]() It will take around five minutes to restart. You can choose the box you want from the choices. There is a system refresh and a device restart. Log into your account and find “manage TV.” It may be under services or devices. ![]() Use the method you feel most comfortable using. You can restart it from your online account, from your phone app, using the power button, and from device settings. It could be your cable box isn’t working. Make sure it’s set to Component or HDMI if you have an HD TV. You could have the TV input on the wrong thing. It may sound silly, but make sure the batteries in your remote work. Make sure everything is plugged into outlets and working. Check to make sure all your cords and cables are snug. Sometimes, the simplest solution fixes the problem.
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